It only takes a few minutes, but it's a real annoyance that I'm told to switch to QB Online because it's easier and then really it is not - it actually causes me more problems and time troubleshooting. It reminds me of when I had QB Desktop version. We literally have to download the activity from Chase and then import the file we downloaded onto QB. After calling Chase they told me they have updated their system and no longer connect to QBO anymore automatically. But for a few weeks now I've been getting the message " Sorry, we can’t update your account.
I made two sub accounts in my QBO and it fixed it. Please don't hesitate to leave a comment if you have additional questions or I can be of any assistance. I'll also update this post once updates are available. Thanks for your understanding and patience as we are doing our best to get this resolved. You can reach them through this link: QuickBooks Online Support Team. They can add your company details to the list of affected users and we will notify you right away once an update for this error is available. In the meantime, I'd highly suggest contacting our Support Team if you haven't yet. While we don't have a definite time as to when the resolution will come out, rest assured we're actively working to deliver one that'll prevent this from happening again. This has been reported as an ongoing issue with QuickBooks Online and our Online Banking team is continuously working with Chase Bank to provide a solution as soon as we can. I'm here to share some information about the Chase credit card accounts issue.
Thanks for reaching out to us here in the Community, appreciate you providing a screenshot of the error you're getting and for the steps you've done to fix this.
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